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TERMS OF SERVICE

​Effective Date: 09/12/24

Welcome to The Woof Truck your go-to destination for healthy unique dog treats! By accessing or using our website www.thewooftruck.co.uk and placing an order for our products, you agree to comply with and be bound by these Terms of Service. If you do not agree to these Terms, you should not use this Site or purchase any products from us.

1. Account Registration

To place an order or access certain features of our Site, you may be required to create an account. By registering, you agree to:

  • Provide accurate, current, and complete information about yourself.

  • Maintain the confidentiality of your account credentials.

  • Be responsible for all activity that occurs under your account.

If you believe your account has been compromised, you should contact us immediately at thewooftruck@gmail.com

2. Product Information and Availability

  • Product Listings: We make every effort to ensure that the product descriptions and images on our Site are accurate. However, we cannot guarantee that they are error-free or up-to-date at all times.

  • Availability: All orders are subject to stock availability. If we are unable to fulfil your order, we will inform you as soon as possible and offer a full refund or alternative products.

3. Ordering and Payment

  • Placing an Order: When you place an order through our Site, you are making an offer to purchase the selected products. We reserve the right to refuse or cancel any order at our discretion, including if we believe there is an error with the pricing or product availability.

  • Order Confirmation: You will receive an email confirming your order. This email does not constitute acceptance of your order but is an acknowledgement that we have received it.

  • Payment: All payments are processed securely through third-party payment providers By providing payment details, you authorise us to charge the total amount for your order, including shipping and taxes, as applicable.

4. Shipping and Delivery

  • Shipping Fees: Shipping fees will be calculated at checkout and depend on the delivery address and shipping method selected.

  • Delivery Times: We aim to dispatch your order as quickly as possible, but delivery times may vary depending on the carrier and your location. Estimated delivery times will be provided at checkout.

  • Shipping Locations: We currently offer shipping to the UK. If you are located outside the UK, please contact us to inquire about international shipping as we do also ship to Europe.

  • Delays: While we strive to ensure timely delivery, we cannot be held responsible for delays caused by third-party carriers, weather, or other factors beyond our control.

5. Returns, Refunds, and Exchanges

  • Returns: Due to the perishable nature of our products, we do not accept returns.

  • Damaged Products: If your order arrives damaged please take photos of these damages and make a claim via the delivery provider for example: Evri / Royal Mail.

  • Refund Process: We do not offer refunds

6. Pricing and Taxes

  • Pricing: All prices on our Site are quoted in GBP (£). We reserve the right to change prices at any time without prior notice.

  • VAT: All prices include VAT (where applicable) at the current UK rate. If the VAT rate changes, we may adjust the prices accordingly.

  • Promotions: Any discounts, vouchers, or promotions offered by us will be subject to specific terms and conditions.

7. Privacy and Data Protection

Your privacy is important to us. We comply with the General Data Protection Regulation (GDPR) and UK data protection laws. By using our Site, you consent to the collection, use, and processing of your personal data in accordance with our Privacy Policy. For more information on how we handle your personal data, please read our Privacy Policy carefully.

8. Prohibited Activities

By using our Site, you agree not to:

  • Use the Site for any unlawful, fraudulent, or abusive purpose.

  • Disrupt, damage, or interfere with the functioning of the Site or servers.

  • Upload or transmit harmful content such as viruses, malware, or spam.

  • Impersonate any individual or entity, or mislead others about your identity or affiliation with The Woof Truck.

9. Intellectual Property

  • All content on the Site, including but not limited to logos, text, graphics, images, videos, and software, is the property of The Woof Truck and is protected by UK and international copyright and trademark laws.

  • You may not use, reproduce, or distribute any content from our Site without our express written permission, except as permitted for personal, non-commercial use.

10. Disclaimer of Warranties

  • As Is: Our Site and products are provided "as is" and "as available," without any representations or warranties of any kind, either express or implied. We do not warrant that our Site will be error-free, secure, or free from viruses.

  • No Guarantee of Results: We make no guarantees regarding the outcomes of using our products. The effectiveness of our treats can vary based on factors such as individual pet health and dietary needs.

11. Limitation of Liability

To the maximum extent permitted by law, The Woof Truck shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount you paid for the products that are the subject of the claim.

12. Indemnity

You agree to indemnify and hold harmless The Woof Truck, its employees, officers, agents, and affiliates from any and all claims, losses, damages, or expenses (including legal fees) arising from your use of the Site, your violation of these Terms, or your infringement of any rights of a third party.

13. Changes to the Terms of Service

We may update these Terms from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of this page will be updated accordingly. We encourage you to review these Terms periodically to stay informed of any changes.

14. Governing Law and Dispute Resolution

  • These Terms are governed by and construed in accordance with the laws of England and Wales.

  • Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration in the United Kingdom.

15. Contact Information

If you have any questions or concerns about these Terms of Service or any other aspect of our Site, please contact us:

The Woof Truck
Email: thewooftruck:gmail.com
Phone:07706938663
Website: www.thewooftruck.co.uk
Address: Blackpool, United Kingdom

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