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Terms & Conditions

Last Updated: 23.02.2025

Welcome to The Woof Truck! By accessing or purchasing from our website, you agree

to the following Terms & Conditions. Please read them carefully.

1. General

The Woof Truck (“we,” “our,” “us”) provides premium dog treats, enrichment products, and a

Build-a-Brand service through our website. These terms apply to all users of our site,

including customers, stockists, and affiliates

2. Orders & Payments

  • All orders must be paid in full before dispatch.

  • We accept credit/debit cards and other secure payment methods listed at checkout.

  • Prices are subject to change without notice.

3. Shipping & Delivery

  • We aim to dispatch orders within 2-5 working days (excluding pre-orders).

  • Delivery times vary based on location and courier services.

  • Once shipped, we are not responsible for delays caused by couriers.

  • If your order arrives damaged, please contact us within 48 hours with clear photos. To resolve the issue, you will need to file a claim directly with the shipping provider. We’re happy to assist where possible.

4. Returns & Refunds

  • Due to the nature of pet products, we cannot accept returns

  • Once a product leaves our facility, we cannot accept returns due to contamination risks.(Food safety & hygeine)

  • Our treats are freshly baked, ensuring top quality, and cannot be resold or restocked.

  • NO RETURNS & NO REFUNDS.

5. Stockists & Affiliates

  • Stockists must be approved before selling our products.

  • Some stockists prefer to remain anonymous, while others may be featured on our socials—this is entirely optional.

  • Affiliates must meet our follower requirements and align with our brand values to be accepted into the program.

6. Product Use & Liability

  • Our treats are made from high-quality, dog-friendly ingredients, but owners should always check ingredients for potential allergies.

  • We are not liable for any adverse reactions—always supervise your dog when trying new treats.

  • By purchasing from us, you acknowledge that The Woof Truck is not responsible for any misuse of products.

7. Events & Mental Health Walks

  • Participation in our mental health walks is voluntary, and we are not liable for any injuries or incidents during events.

  • Dog owners are responsible for their pets’ behaviour at all times.

8. Intellectual Property

  • All content, branding, images, and designs on our website are owned by The Woof Truck and may not be copied or used without permission.

9. Changes to Terms

  • We reserve the right to update these terms at any time. Changes will be posted on this page.

10. Contact Us

For any questions or concerns, please contact us at:
📧 thewooftruck@gmail.com
📍 Unit 8 Peel House, Peel Hall Business Village, Peel Road, Blackpool FY45JX 

Thank you for supporting The Woof Truck! 🐶💙

🐾

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